Robert L. Cox MD

Insights into your biological future

My Service Committment to You

• In Preparation
• On Site
• During My Presentation
• After My Presentation
• In Summary

  IN PREPARATION, I WILL:

• Be available to discuss plans for my presentation.
• Know what your organization does and why it does it.
• Know why I am there and have a specific plan to accomplish your goals through my presentation.
• Know the theme of your meeting and relate my presentation to it.
• Know why your people would want to hear what I have to say on this topic.
• Coordinate with other speakers and meeting partners to assure your goals are met.
• Notify you in advance of my travel itinerary.
• Be willing to arrive early and remain late, as scheduling permits, in order to be available for other functions beyond my presentation, to the extent this is determined to be beneficial by the client.

  ON-SITE, I WILL:

• Notify you when I arrive on site and contact you immediately should any serious delays occur.
• Be accessible to you from the time I arrive until I leave.
• TELL YOU THE TRUTH 100% OF THE TIME.
• Retire early the night before my presentation.
• Be responsible and considerate in my use of room charges and incidental expenses.
• Be in the meeting room for a sound check at least one hour before I speak.
• Coordinate with the set-up crew and other presenters to make sure my needs fit your overall needs.
• Stay out of the way until it is my turn to speak.
• Study your audience and the other speakers to align my message with them.
• Be dressed appropriately, always one step more formal or business-like than the audience.
• Provide an easy, brief introduction and be available to coach my introducer.
• Make suggestions to the crew as to how to maximize audience impact through creative use of lights, sound or staging.
• Be in the room, seated and visible to you well before my introduction begins.

  DURING MY PRESENTATION, I WILL:

• Walk on stage cheerfully and open my presentation with energy and purpose.
• Never use off-color language or material.
• Interact constantly with the audience and involve them through questions, a show of hands, eye contact and exercises as appropriate.
• Present well-researched, profound information.
• Use stories and humor liberally.
• Use appropriate slides and audio/video clips to enhance the look, feel and impact of my program.
• React maturely, good-naturedly and flexibly to any problems that arise. This includes: audio visuals, lights, sounds, emergencies, etc.
• Never be rude to an audience member.
• Allow for questions and comments from the audience as and when appropriate.
• Summarize and give ways to remember my key points.
• Relate my points to your organization and people.
• Never abuse my assignment by turning my presentation into a sales pitch.
• Only offer my books and tapes if approved or requested in advance.

  AFTER MY PRESENTATION, I WILL:

• Remain after my program to answer questions or hear comments as consistent with the objectives and schedule of the meeting.
• Check out and depart with minimal effort from you.
• Itemize my expenses and bill you promptly after the program.
• Provide receipts as needed.
• Promptly fill any orders for my products.
• Suggest strategies to continue the impact of my message during follow-up.
• Never disclose any sensitive information about your organization.
• Be willing to accept personal phone calls or email from individual audience members or executives in follow up of the presentation.

 

IN SUMMARY
I will deliver an exceptionally good presentation in a highly professional manner.

 

Dr. Robert Cox pledges to follow these standards of customer service, which have been modified from those originally established by Jim Cathcart, CSP, CPAE and past-president of the National Speakers Association.www.cathcart.com.